Messaging apps

You can use any one of many messaging apps on an Android phone. Sometimes these alternative apps store messages in a way that is not compatible with the ordinary messaging app, so Text Collector is unable to retrieve messages for printing.

If you’re using WhatsApp, you probably know you’re using it, as opposed to ordinary text messages. WhatsApp messages and the like will not appear in Text Collector collections.

Unfortunately, the reasons aren’t always quite so obvious: cell carriers like to provide their own messaging systems with different features. These are usually branded “Advanced,” “Chat,” “Messages+,” or “RCS.” Typically, the phone manufacturers build the support for carrier-specific messaging into the stock messaging app. Usually, you can tell that your phone and carrier has one of these when you see indicators like “so-and-so is typing” while somebody on the other end writes a message.

Summary of known problems

If you notice messages missing, or any other problem with your collection, please write to help@legaltextcollector.com.

  • Samsung

    • On some phones, draft messages may not appear.
    • Spam messages do not appear
    • Some messages might be duplicated
    • Some pictures might not appear
  • LG

    • Location messages on do not render as maps
    • Prior to Text Collector version 1.2, messages with people on the same carrier can be missing
  • Alcatel

    • Prior to Text Collector version 1.4, messages with people on the same carrier can be missing
  • HTC

    • Messages with people on the same carrier can be missing
  • Verizon Messages+

    Using Text Collector with Verizon Messages+ is not recommended.

    • Messages may be missing
    • Messages can show wrong recipients
  • Xiaomi

Samsung

Some Samsung customizations are not specific to any particular carrier’s “Advanced” messaging and affect all types of messages on all carriers, when using Samsung phones:

  • On Samsung phones, draft messages might not appear in the collection
  • Spam messages do not appear

On AT&T and T-Mobile (including Metro PCS), Samsung phones use the carrier’s “Advanced” messaging. Text Collector can usually collect these messages, but there are occasional problems that can affect messages with other customers on the same carrier:

  • Some messages that appear once in the messaging app may appear twice in the collection
  • Some pictures might not appear

Also, Text Collector might encounter some messages with status codes it doesn’t recognize: it will label them [Unknown message status]. If you see this, please write to help@legaltextcollector.com.

LG

On AT&T and T-Mobile (including Metro PCS), LG phones use the carrier’s “Advanced” messaging. Starting with version 1.2, Text Collector can usually collect these messages, but there are occasional problems. These can affect messages with other customers on the same carrier.

LG phones can share location that appears as a map in the messaging app. Text Collector does not render the map of these location messages, but the underlying location data will be saved as an attachment.

If Text Collector finds messages with status codes it doesn’t recognize, it will abort the collection. If your collection fails, please write to help@legaltextcollector.com.

Motorola

On T-Mobile (including Metro PCS), Motorola phones use the carrier’s “Advanced” messaging. Motorola phones store these messages in the same way as ordinary text messages, so they cause no known problems.

Alcatel

On T-Mobile (including Metro PCS), Alcatel phones use the carrier’s “Advanced” messaging. Starting with version 1.4, Text Collector can collect these messages. This might be the same on other carriers, but has not been tested.

HTC

On T-Mobile (including Metro PCS), HTC phones use the carrier’s “Advanced” messaging. Text Collector currently cannot collect these messages, so messages with other T-Mobile customers can be missing from the collection. This might affect other carriers, but has not been tested.

Verizon Messages+

Verizon sets up its phones with its own Messages+ app as the default app for texting. It looks like this, possibly in different colors:

Verizon Messages+ app screenshot

Using Text Collector with Verizon Messages+ is not recommended: even though Text Collector can access most messages, there are some it cannot. Plus, Text Collector sometimes will find the wrong recipients for messages it can access.

Collections might still be fine, but should be carefully compared to the originals in the messaging app for accuracy. A better option is to use one of these alternatives instead:

As a last resort, screenshots are always an option.

Xiaomi

On Xiaomi phones, selected contacts may be “blocked.” Messages from blocked contacts generally don’t appear in Text Collector collections. To ensure that all messages appear, unblock numbers from the Contacts app.